Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund.

We cannot cancel the order if the product is already shipped out, please don't open the packaging film after receiving it and contact our customer service personnel to get return.

Return Process

1. Contact our customer service to request return label.
2. Return to our warehouse.
3. Refund after receiving the product.

Please note:
We accept no-reason returns within 30 days after receiving the product.

Rest assured that if you encounter any quality issues or damage caused by violent delivery, our customer service teams are here to assist you within warranty period.

Support@redtigercam.com
+1 888 966 8028

We offer our valued customers an 24-month warranty free of charge. If the dash cam experiences any quality issues within the warranty period, we will gladly replace free to ensure your shipping experience.

Upon receiving the package at our warehouse, we will process the refund for the customer.

We kindly request that contact our customer service first to get return label before ship your items. Failure to do so may result in your items not being returned, and it will be considered a loss.

DOA (Dead on arrival) products：
If the product arrives with damaged packaging or experiences malfunctions such as being unable to power on, please contact our customer service immediately. We will provide free replacement or refund.

Unsatisfied product / Unsuitable for the vehicle：
If you are not satisfied with our product or product not suitable for your vehicle, we accept returns within 30 days after receiving the product.

7-Day Price Guarantee

We offer a 7-day price protection policy for all purchases made through our official website.

If the price of a product you purchased from our official website drops within 7 days of your order date, you may request a refund of the price difference.

To apply, please contact our customer support team with your order number and a screenshot or link showing the lower price. This will help us quickly verify and process your refund.

Terms & Conditions:
· Applicable only for purchases made on our official website. Excludes third-party retailers.
· The lower price must apply to the same product, variant, and currency (EUR).
· One-time claim per order.

Warranty

We offer our valued customers an 24-month warranty free of charge. If the dash cam experiences any quality issues within the warranty period, we will gladly replace it for free to ensure your shipping experience.

Please register the order information to get an extended free 6-month warranty on our official website.

Sign Up Warranty Link: https://eu.redtigercam.com/pages/warranty-form-1

Each customer able to enjoy a maximum warranty of 42 months. 1-year paid extended warranty service needs to be purchased in order to be activated.

Purchase Link: https://eu.redtigercam.com/products/extended-1-year-warranty

Refund

Once your return is received and inspected, we will email you a notification of receipt. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The logistics costs of orders are not refundable, only the product fees paid are refunded.

Redtiger Customer Service

Email US:                                                   Phone service:
Contact@redtigercam.com                      +1 888 996 8028
Support@redtigercam.com
Help@redtigercam.com